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ON DEMAND WEBCAST!
5 Ways to Improve Customer Service in a Down Economy
sponsored by OpenSpan
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Premiered:
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Available On Demand
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Format:
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Multimedia
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Type:
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Webcast
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Language:
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English
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ABSTRACT:
Achieving customer care excellence in a difficult economy can be highly challenging. In today's do more with less environment, it becomes increasingly important to focus on simplifying the customer interaction and improving customer service representative (CSR) productivity without requiring new applications or increasing IT costs.
This Webcast highlights 5 ways by which you can improve the customer experience in a highly cost effective manner. Among the topics to be discussed are:
- Speeding access to customer data
- Automating cumbersome manual processes
- Extending existing applications to meet new business requirements
- Streamlining the interactions between CSRs and software applications
- Expanding self service by exposing additional business processes
This Webinar is primarily intended for IT organizations and business process analysts that support customer support organizations. A live demonstration of the OpenSpan Platform highlighting each of the areas above will be included.
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Speaker
Francis Carden
Founder
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OpenSpan
Francis Carden has spent more than 25 years running multinational technology companies, with much of this time focused on solving complex integration challenges for enterprises. As founder and CEO of Pixel Innovations Ltd, Francis specialized in software integration services, partnering with organizations like IBM, Sun and Microsoft to offer his customers industry-leading solutions. After the sale of his company to a large healthcare software integration company in 2001, Francis became an active investor in technology companies in the United States. In 2005, Francis was lured back to the front lines, co-founding OpenSpan, a leader in the desktop productivity and SOA acceleration markets.
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BROWSE RELATED
WEBCASTS
CRM | CRM Services | Customer Service | Customer Service Best Practices | IT Departments | IT Service Centers | Service Level Management | SLA
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View All Resources
sponsored by OpenSpan
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