Case Studies, Whitepapers, Webinars and Product Information by Citrix Online

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Citrix Online - GotoAssist

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	How to Calculate the ROI of Remote Support sponsored by Citrix Online - GotoAssist WHITE PAPER - Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction. Posted: July 2, 2008 \| Published: January 1, 2007 Topics: Customer Satisfaction \| Help Desk Management \| Help Desk Software \| Remote Support Services \| ROI

	How Does Your IT Help Desk Measure Up? sponsored by Citrix Online - GotoAssist WHITE PAPER - Effective and efficient IT operations are the "table stakes" for IT-business groups' relationships -- they're taken for granted by user groups but are glaring when absent. Posted: July 2, 2008 \| Published: June 1, 2006 Topics: Best Practices \| Business IT Alignment \| Change Management \| CRM \| IT Service Management

	Increase First Contact Resolution: The Key to Superior Support sponsored by Citrix Online - GotoAssist WEBCAST - John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty. Posted: July 2, 2008 \| Premiered: July 2, 2008 Topics: Customer Satisfaction \| Remote Access Security \| Remote Access Software \| Remote Computing \| Remote Office Connectivity \| ROI

	IT Leadership Strategy: How to Provide World-Class Help Desk Support sponsored by Citrix Online - GotoAssist WEBCAST - Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running. Posted: July 2, 2008 \| Premiered: July 2, 2008 Topics: IT Service Management \| Remote Support Services \| ROI

	The Strategic Role of IT Culture in Business Performance sponsored by Citrix Online - GotoAssist WEBCAST - In this webcast hear an expert panel discuss the challenges that IT faces integrating itself into company culture and attracting, retaining and developing top-flight IT professionals. Posted: July 2, 2008 \| Premiered: July 1, 2008 Topics: Best Practices \| Business IT Alignment \| Change Management \| Human Resources Management \| IT Service Management \| Recruiting Services

	Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services sponsored by Citrix Online - GotoAssist WEBCAST - View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support. Posted: July 2, 2008 \| Premiered: January 1, 2008 Topics: Best Practices \| Customer Satisfaction \| IT Service Management \| Remote Access Protocols \| Remote Access Software \| Remote Computing

	Best Practices for Remote Support and Services sponsored by Citrix Online - GotoAssist CASE STUDY - After evaluating a number of free and fee-based services, PlumChoice's team selected the Citrix® GoToAssist Web-based support service. Posted: July 2, 2008 \| Published: June 25, 2006 Topics: Call Center Management \| Customer Satisfaction \| Remote Support Services \| Web Services

	6 Top Support Issues that Keep Execs Awake at Night sponsored by Citrix Online - GotoAssist WHITE PAPER - This paper explores various issues and offer guidance to help companies successfully face the challenges to improve service levels and differentiate competitively based on quality of service. Posted: May 20, 2008 \| Published: January 1, 2007 Topics: Customer Service \| Customer Support \| Hardware \| Mobile CRM \| Mobile Device Management \| Mobile Workers \| Quality of Service \| ROI \| Web Self-Service


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