WHITE PAPER - This whitepaper discusses Desktop Virtualization and the impact on desktop management.
Posted: August 20, 2008 | Published: August 20, 2008


Topics:  Desktop Management | Help Desks | Password Management Software | Passwords | Personalization | ROI | Security Software | TCO

WHITE PAPER - This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively.
Posted: August 19, 2008 | Published: August 19, 2008


Topics:  Application Life-Cycle Management | Asset Management (Finance) | Business Process Management | CRM | Customer Satisfaction | ERP | Help Desks | IT Services | ITIL | Productivity

WHITE PAPER - TechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price.
Posted: August 19, 2008 | Published: August 19, 2008


Topics:  Application Life-Cycle Management | Business Process Management | CRM | Customer Satisfaction | Customer Service Best Practices | Customer Support Software | Help Desks | Productivity | Project Management

WEBCAST - View this webinar to find out how Enteo Client Lifecycle is being added to HEAT, Remedy, and Footprints as well as other Service Desk Platforms.
Posted: July 22, 2008 | Premiered: July 1, 2008


Topics:  Application Deployment | Help Desk Management | Help Desk Management Services | Help Desks | IT Infrastructure | Patch Management | Policy-Based Network Management | Policy-Based Network Management Software | Remote Control Software | Web-Based Self-Service

WHITE PAPER - Single sign-on is an example of something that everybody wants, but nobody ever really totally achieves.
Posted: May 16, 2008 | Published: March 1, 2008


Topics:  Data Encryption | Help Desks | Passwords | Security | User Authentication | Web Access | Wi-Fi

WEBCAST - The right service management solution can help build workflows around the needs of your company. View this Webcast to learn how to can gain a competitive advantage for your service management with a solution that is easy to deploy and manage.
Posted: March 28, 2008 | Premiered: March 1, 2008


Topics:  Application Deployment | Best Practices | Business IT Alignment | Business Process Automation | Change Management | Customer Satisfaction | Help Desk Software | Help Desks | Web Applications Software | Workflow Software

WEBCAST - In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.
Posted: March 28, 2008 | Premiered: March 1, 2008


Topics:  Customer Service | Email | Help Desk Management | Help Desk Software | Help Desks | IT Asset Management | Productivity | Reporting Software | User Experience

WEBCAST - View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.
Posted: March 28, 2008 | Premiered: March 1, 2008


Topics:  Business Process Management | Change Management | Customer Service | Help Desk Management | Help Desk Software | Help Desks | Sarbanes-Oxley Compliance | Workflow Software

WHITE PAPER - In evaluating solutions that address the challenges raised in this brief, there are two primary areas of consideration: the capabilities of the solution, and the deployment and ongoing ease of use of the solution.
Posted: March 20, 2008 | Published: January 1, 2006


Topics:  Backups | Desktop Management | Help Desks

SOFTWARE LISTING - ExtraView IT HelpDesk provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.
Posted: March 10, 2008 | Published: January 1, 2006


Topics:  Help Desks

WHITE PAPER - Transforming legacy help desk solutions into managed service desks can reduce support and maintenance costs without sacrificing quality. Learn how your organization can support continuous improvement, remain agile and adapt to change.
Posted: October 29, 2007 | Published: August 1, 2007


Topics:  Change Management | Customer Service Best Practices | Help Desk Management | Help Desks | IT Infrastructure | Network Best Practices | Service Level Management

PRODUCT OVERVIEW - An effective service desk must offer a single point of contact to quickly and easily resolve desktop, mobile and software related issues. Learn how about a service desk that can allow you stay productive and focused on your business.
Posted: October 29, 2007 | Published: August 1, 2007


Topics:  Change Management | Customer Service Best Practices | Help Desk Management | Help Desks | IT Infrastructure | Network Best Practices | Service Level Management

PRODUCT LITERATURE - Compiled directly from the experiences of ArcSight customers, this list of evaluation best practices should assist organizations in making the right choice for their log management needs.
Posted: August 3, 2007 | Published: May 1, 2007


Topics:  Data Auditing | Data Security | Help Desks | Information Management | Information Security | Network Event Correlation | Network Security | Security Event Management | Storage Security

WEBCAST - Discover more about a secure, remote support solution to help your organization improve help desk productivity and reduce downtime and costs.
Posted: October 10, 2006 | Premiered: October 18, 2006


Topics:  Customer Service Best Practices | Desktop Management | Help Desk Management | Help Desk Management Services | Help Desk Software | Help Desks | IT Service Management | ITIL | Technical Support Staff

WHITE PAPER - There are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let's take a closer look at ten common myths about hel...
Posted: May 19, 2006 | Published: May 1, 2006


Topics:  Help Desk Management | Help Desk Management Services | Help Desks | ITIL | Technical Support Staff