BOOK - Improving access to contact center resources is more challenging when agents are distributed across Multiple locations. View this webcast for insight into Contact Center Consolidation.
Posted: July 31, 2008 | Published: March 1, 2008


Topics:  Call Center Management | Contact Centers | ERP | Knowledge Management | MPLS | Network Performance | ROI

PRESENTATION - Learn how TietoEnator utilized both EMC Documentum and Microsoft Sharepoint and ultimately reduced project implementation time and costs. Discover how Microsoft Sharepoint allowed TietoEnator to optimize performance and avoid overlay.
Posted: July 24, 2008 | Published: April 28, 2008


Topics:  Business Process Management | Content Management | Document Management | Knowledge Management | Project Management

WEBCAST - View this webcast to learn more about how TietoEnator utilized both EMC Documentum and Microsoft Sharepoint to reduce project implementation time and costs. Discover how Microsoft Sharepoint allowed TietoEnator to optimize performance and avoid overlay...
Posted: July 24, 2008 | Premiered: April 28, 2008


Topics:  Business Process Management | Content Management | Knowledge Management | Project Management

WEBCAST - Attend this session to gain an overview of measurement techniques, technologies, and a framework for assessing your organization's readiness to improve performance.
Posted: July 7, 2008 | Premiered: July 16, 2008


Topics:  Business Intelligence | Business Performance Management Software | CRM | Customer Data Management | Data Management Software | Information Management Software | Knowledge Management | Market Research

PODCAST - 40% percent of organizations do not include electronic records in their retention schedules. In this podcast learn about the role of records management and why IT should care about records management.
Posted: June 30, 2008 | Premiered: June 30, 2008


Topics:  Content Management | Document Management | Electronic Discovery | Information Management | Knowledge Management | Records Management | Records Management Software

WEBCAST - Forty percent of organizations do not include electronic records in their retention schedules. In this webcast learn about the role of records management and why IT should care about records management.
Posted: June 30, 2008 | Premiered: June 30, 2008


Topics:  Content Management | Document Management | Electronic Discovery | Information Management | Knowledge Management | Records Management | Records Management Software

WHITE PAPER - This paper examines service lifecycle management SLcM and the ITIL v3 principles on which it is based. It shows how SLcM provides the framework for organizations to optimize business outcomes and facilitates continual service improvement.
Posted: June 18, 2008 | Published: November 1, 2007


Topics:  Business Process Automation Software | Business Process Management | Change Management | ITIL | Knowledge Management | Regulatory Compliance | Systems Management

BOOK - This benchmark is a roadmap for reducing overall manufacturing costs through the utilization of manufacturing technologies.
Posted: June 9, 2008 | Published: March 1, 2007


Topics:  Data Management | ERP | Knowledge Management | Manufacturing Execution Systems

WHITE PAPER - Newmerix™ Automate! for SAP® is a comprehensive application lifecycle management suite designed to manage strategically the entire lifecycle of change across SAP environments.
Posted: June 5, 2008 | Published: June 1, 2008


Topics:  Application Life-Cycle Management | Best Practices | Change Management | Knowledge Management | SAP (Product) | Software Configuration Management | Software Development Life-Cycles | Software Implementation

WHITE PAPER - Accenture surveyed 162 CIOs in North America and Europe about their IT investments and plans, with a focus on information management strategies and technologies.
Posted: June 3, 2008 | Published: March 1, 2008


Topics:  Data Integration | Knowledge Management

WHITE PAPER - This white paper outlines the requirements for an enterprise-class report management application and introduces the Report Lifecycle Management Solution (RLMS) from Apps Associates, designed to meet all of these requirements.
Posted: May 28, 2008 | Published: May 1, 2008


Topics:  Business Intelligence | Business Intelligence Software | Categorization | Dashboards | Document Management | Integration | Knowledge Management | Metadata | Reporting Software

WHITE PAPER - This white paper describes how organizations can address data growth issues through the power of enterprise data management. As a recognized best practice, database archiving has proven effective in managing continued application data growth.
Posted: May 20, 2008 | Published: April 1, 2008


Topics:  Content Archiving | Data Management | Data Storage | Disaster Recovery | Knowledge Management | Records Management | Records Management Software | Tiered Storage

WHITE PAPER - This white paper discusses the several reasons to implement a messaging archiving system and provide an overview of ten vendors whose offerings are focused squarely on the archiving space.
Posted: May 16, 2008 | Published: January 1, 2008


Topics:  Email Storage | Knowledge Management | Legal Compliance | Messaging Archiving | Storage Management

WHITE PAPER - eDiscovery scares organizations, plain and simple, largely due to a lack of well-accepted best practices.
Posted: April 23, 2008 | Published: September 24, 2007


Topics:  Best Practices | Email Archiving | Information Management | Knowledge Management

WHITE PAPER - Rich Internet applications (RIAs) are emerging as vehicles to enable the next generation of Information Workplaces that are best suited for decision-makers and task-oriented workers.
Posted: April 14, 2008 | Published: November 26, 2007


Topics:  Collaboration | Dashboards | Knowledge Management