PODCAST - Telecom providers need to embrace higher-margin value-added services and guarantee network service quality to distinguish themselves from the competition and position themselves for growth.
Posted: August 15, 2008 | Premiered: August 14, 2008


Topics:  Business Intelligence | Managed Security Services | SMBs | Telecom Spending | Telecommunications Industry | Telecommunications Services

WHITE PAPER - This paper will explore the implications of the emerging economic slowdown for IT and telecom managers and lay out strategies for proactively managing through the downturn.
Posted: July 1, 2008 | Published: May 1, 2008


Topics:  Budgeting | IP Telephony | IT Industry | IT Service Management | Management Service Providers | Operational Support Systems | ROI | Staffing | Telecommunications Industry

WHITE PAPER - This document talks about the critical perspectives that are necessary for network planners and operators to address the opportunities and issues that are in the Carrier Ethernet market space.
Posted: June 9, 2008 | Published: June 1, 2008


Topics:  IPTV | LAN | MPLS | QOS | Telecommunications Industry

WHITE PAPER - This white paper presents multiple approaches and technologies for point-to-point wireless and the advantages and challenges of each. Learn which approach is best for your organization.
Posted: May 29, 2008 | Published: May 1, 2008


Topics:  Bandwidth Management | Broadband Telecommunications Services | Broadband Wireless Networks | Broadband Wireless Services | Network Traffic Management | Telecommunications Industry | Telecommunications Networks | Wi-Fi | WiMAX

WHITE PAPER - This document highlights the details behind the recent Dynamic Frequency Selection government mandate and addresses the implementation requirements for the wi4 Fixed Point-to-Multipoint Canopy platform and the Point-to-Point 100 Series.
Posted: May 29, 2008 | Published: May 1, 2008


Topics:  Bandwidth Management | Broadband Telecommunications Services | Broadband Wireless Networks | Broadband Wireless Services | Network Traffic Management | Radio Frequency Data Communications | Telecommunications Industry | Telecommunications Networks | Wi-Fi | WiMAX

WHITE PAPER - This white paper discusses automated DFS configuration solutions that simplify implementation, operation and compliance of networks using 5 GHz unlicensed frequency bands worldwide.
Posted: May 29, 2008 | Published: May 1, 2008


Topics:  Bandwidth Management | Broadband Telecommunications Services | Broadband Wireless Networks | Broadband Wireless Services | Network Traffic Management | Radio Frequency Data Communications | Telecommunications Industry | Telecommunications Networks | Wi-Fi | WiMAX

WHITE PAPER - This white paper details how one service provider implemented point-to-point wireless. Learn the approach the provider took, the benefits the provider received, the challenges they faced and how they over came those challenges.
Posted: May 29, 2008 | Published: May 1, 2008


Topics:  Bandwidth Management | Broadband Telecommunications Services | Broadband Wireless Networks | Broadband Wireless Services | Network Traffic Management | Telecommunications Industry | Telecommunications Networks | Wi-Fi | WiMAX

CASE STUDY - A CosmoCom Consolidation 2.0 solution case study: The VisitBritain contact center, a globally distributed Virtual Contact Center with many individual sites.
Posted: May 27, 2008 | Published: January 1, 2007


Topics:  Call Center Management | Contact Center Management | Customer Service | Help Desk Management | Telecommunications Industry | Tourism Industry | Web Content Management

WEBCAST - In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS).
Posted: May 16, 2008 | Premiered: May 20, 2008


Topics:  Application Development and Integration Services | Applications Management Services | IT Outsourcing Services | Network Management Services | Offshore Outsourcing | Telecommunications Industry

PODCAST - Listen to this educational podcast now to discover the essential capabilities needed to help speed cash flow, reduce customer service costs and churn, and stay connected to customers.
Posted: May 8, 2008 | Premiered: April 28, 2008


Topics:  Application Development and Integration Services | Applications Management Services | IT Outsourcing Services | Network Management Services | Offshore Outsourcing | Online Bill Paying Services | Telecommunications Industry

PODCAST - This podcast provides listeners with an insight into how top-performing financial and telecommunication companies are driving the best possible results from retention programs.
Posted: April 15, 2008 | Premiered: April 15, 2008


Topics:  Best Practices | Financial Services Industry | Market Trends | Real-time Analytics | Records Retention | Regulatory Compliance | ROI | Telecommunications Industry

CASE STUDY - This white paper explores a case study in which Motorola successfully implemented automated source code analysis for enhanced software development and quality.
Posted: April 10, 2008 | Published: April 1, 2008


Topics:  Debugging | Market Research | Software Development Life-Cycles | Software Development Methodologies | Software Quality Assurance | Software Testing | Source Code Control | Source Code Control Software | Telecommunications Industry

PRODUCT LITERATURE - This white paper discusses how Detailed Service Models have become the blueprints required to build Service-Oriented Operations. Read this white paper to learn the key components and multiple benefits of the service modeling process.
Posted: January 31, 2008 | Published: May 1, 2007


Topics:  Application Development | Application Integration | QOS | SOA | SOA Governance | Telecommunications Industry | Telecommunications Networks | Triple Play Services

BROCHURE - Motorola is introducing the Wireless Broadband Channel Partner Program, a plan that offers the successful ingredients for greater profits and true customer loyalty for your business.
Posted: November 20, 2007 | Published: November 20, 2007


Topics:  Partnerships | Telecommunications Industry | Telecommunications Service Providers | Telecommunications Services

WHITE PAPER - This white paper discusses how customer information or subscriber data is an important asset to be managed. Learn how service providers can use subscriber data as a foundation to generate new revenue streams and strengthen their brand.
Posted: September 10, 2007 | Published: March 1, 2007


Topics:  Application Deployment | Application Development | Applications Management Services | Inventory Management | Inventory Management Software | Telecommunications Industry | Telecommunications Networks