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		Leading Telecom Turns Virtual IT Infrastructure into Real Competitive Advantage Read about Mitel's consolidation and virtualization project and learn how they leveraged their infrastructure to make more productive use of their competitive assets including their people, processes and technologies.	sponsored by Hewlett-Packard Company

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	Telecom Providers look to managed services to differentiate from the competition sponsored by Alcatel-Lucent PODCAST - Telecom providers need to embrace higher-margin value-added services and guarantee network service quality to distinguish themselves from the competition and position themselves for growth. Posted: August 15, 2008 \| Premiered: August 14, 2008 Topics: Business Intelligence \| Managed Security Services \| SMBs \| Telecom Spending \| Telecommunications Industry \| Telecommunications Services

	Making the most of OSS and service provider CRM sponsored by Pitney Bowes Group 1 Software WEBCAST - In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). Posted: May 16, 2008 \| Premiered: May 20, 2008 Topics: Application Development and Integration Services \| Applications Management Services \| IT Outsourcing Services \| Network Management Services \| Offshore Outsourcing \| Telecommunications Industry

	Top 5 Online Billing Capabilities in the Communications Sector for the Ultimate User Experience sponsored by Pitney Bowes Group 1 Software PODCAST - Listen to this educational podcast now to discover the essential capabilities needed to help speed cash flow, reduce customer service costs and churn, and stay connected to customers. Posted: May 8, 2008 \| Premiered: April 28, 2008 Topics: Application Development and Integration Services \| Applications Management Services \| IT Outsourcing Services \| Network Management Services \| Offshore Outsourcing \| Online Bill Paying Services \| Telecommunications Industry

	Getting the Best Results From Your Retention Programs sponsored by Portrait Software PODCAST - This podcast provides listeners with an insight into how top-performing financial and telecommunication companies are driving the best possible results from retention programs. Posted: April 15, 2008 \| Premiered: April 15, 2008 Topics: Best Practices \| Financial Services Industry \| Market Trends \| Real-time Analytics \| Records Retention \| Regulatory Compliance \| ROI \| Telecommunications Industry

	BPM 101: What Is Business Performance Management and What Are the Benefits? sponsored by SearchCRM WEBCAST - This webcast will show you how to quantify BPM ROI and build the business case. It will also look at ways to leverage your existing systems to produce BPM benefits. Posted: November 20, 2005 \| Premiered: May 4, 2005 Topics: Aerospace and Defense Industry \| Business Performance Management \| Business Performance Management Software \| CRM \| Retail Trade Industry \| ROI \| Systems Integration \| Telecommunications Industry \| Transportation Industry \| Vendor Selection

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